Recipe for IT support Hell:
Start with a weak boss that is afraid of anyone thinking she is mean and wants to be friends with everyone.
Add a paranoid conspiracy theorist with habits of being back-stabbing and two-faced that is the right hand of the weak boss.
Top it off with an owner that is only in the office one or two days a week for a few hours and is the only one allowed to make final decisions or pay bills.
Now sprinkle two heaping handfuls of stupid over the whole thing and there you go.
Unfortunately the owner keeps the manager weak and seems to like her better that way. The owner wants someone in charge that is afraid to do anything the owner does not agree with. The results are that unwritten policies are put into place that only apply when the owner is in the building. Other than that it, is pretty much free reign. The boss is perpetuating this problem with the owner and is passive-aggressively undermining the company.
Now here is why this makes it Hell, specifically, for me. When something needs to be done regarding the internet usage policy, or any other computer related policies, she tells everyone that it is my doing and paints it as though she is protecting them from me. She is so afraid they will not like her, she will use any scapegoat available. Essentially, she has nominated me for the office villain. Even though she makes the decision and I don’t do anything without her say so. The nomination is secret, because in all of our meetings she says everything she is supposed to say and supports policies because our HR manager is there. Then she contradicts everything she said in the meeting in emails to her right hand and tells her to inform the others.
Today, it became worse, or really just continued. Oh no, the staff meeting had to be postponed an hour! Who is to blame? Of course, me and the coworker I went to lunch with. Why? Because we were 14 minutes late coming back from our lunch and that did not allow another employee to go because there were only two people left in the office. So, who authorized us to be a 14 minutes late coming back from lunch in order to buy coffee, with our own money, for the office? Who allowed the other staff members to leave the office after we had already left? Who is setting us up while ignoring the other employees that arrive more than 10 or 20 minutes late from their lunches? That’s right, the weak manager.What is the opposite of favoritism?
Now here is my dilemma. I am finally in a position where I get to do what I enjoy. I have been with the company six years. I have everything I need, although not all the time to do it. I really want to finish my project before they drive me out of this place. Not for the people I will leave behind, but for my own satisfaction and having a shinging centerpiece for my resume. The Hell that is going on behind the scenes drains my motivation so I can’t even focus on my project. After writing this, I guess I need to move in a direction of finishing my project in spite of them and finishing it as quickly as I can to get out of here. Who knows, maybe while I am doing that, by some miracle, management will change. Unfortunately the owner will not change, so my boss from Hell will always have their own boss from Hell. It always rolls downhill doesn’t it?