Work for more than a decade and you experience a lot of horror stories.
I went to work for a large medical group. The job was stated in the newspaper as "Community Relations Assistant." I was supposed to handle patient complaints and help people find clinics and doctors. On my first day, they left me alone to answer phones all afternoon. Then after weeks of getting all sorts of phone calls that should have gone to a switchboard, I learned that I WAS THE SWITCHBOARD. No one had told me this. I took about 200 calls a day, only 40 or so for doctor referrals or patient complaints.
So I started tracking my calls and sent out monthly reports showing my activity. When I complained to the RN/department manager she said, "Well, if you don't like it, you can quit." I did eventually, but not before I learned that she lied about her whereabouts a lot of the time so she could take off, that she constantly covered her butt with smoke and mirrors. I also learned that HR could do very little to help me. The boss was a longtime clinic employee, who had been put out to pasture running the health education department. My job should have been part of public relations, not health education, but I think it was given to her just to appease her.
Thankfully she is retired now. And thankfully, my time with her was limited. I was very young and inexperienced then and did not handle the stress very well.
POST A COMMENTthe cynic(06/27/2006)
Don't you just love it when they lie about the job description in the first place?
the confessor(06/28/2006)
My favorite was the general manager that hired me and told me that the staff I'd be running was just fine, then within a few weeks told me that they were all incompetent and should be fired!
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