I'll make this as short as possible. I was in sles for a few years and took a good position with an old nationwide company that is well known in the low cost people moveing bussiness. Well, I was there to help build up the business of moving small freight to the locals they visited. I thought that this was great and it will be fun. I was told that I would get my base,car reimbersement,and fuel and expenses plus get and retain a declining commision for as long as I maintained the customer.
It didn't take long before they changed that program and bolstered their own reputation saying they increased sales by a small percentage. The execs also thought that we should compete with the big boys and started uping the rates using the excuse to customers that in the last 10 years they had no rate increases. This was about 5%, guess what amount they went to their superiors with the increase they did. With their lust for power they kept increaseing the rates when the big boys did plus an escalation amount to get closer to the big boys market price. Keep in mind the end product provided were different as night and day. Well guess what the results were sales went down and existing business started a avalanche. They went to their boses and claimed the losses on the salesforce and recommended that they cut the staff to hire better staff at a lower cost also showing the superiors how shiney their chest were again. This didn't work long so they started changing the commission scale to an imposible atainment level therefore reducing net pay. Again Off to the power to be bragging on how they again stopped the current downslide and assured them of good things to come. Well with our new incenative most of the sales people were trying to keep the current customer base and with the increases of our product we were all but stopped from getting new customers because of the famous excuse of "your prices are too high".
Even though there were many more frustrations that I can't spend the time to write the normal result would have been get rid of these "look what we did" kind of execs. Noooo,they were transffered into higher paying positions in a totally unrelated department of the people moving end of the business.
By the way, just before they moved into their new luxury positions the company said trying to escape the downslide into the red that they will have to make some cuts in all departments. They did and I and more than half of the saleforce who had worked the hardest were dismissed due to cutbacks not not doing our jobs but cut backs. This is one company I could do without and caused the end of my career. I retired on disability do to unrelated illness. boy how glad I was to get out of that GREAT job. Is there justice to reward the ones who should be blamed and to get rid of the ones that worked hard to make it work. By the way the service has died to a level where it is now just a convience to riders and some infrequent users of the service.
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