American Airlines refuses to refund retirement benefit
Posted on 09/01/2006 by fitchburg
Viewed: 283 times
I was an reservations agent at American Airlines for 6 six years. It was bad enough that I was subjected to harassment by a female employee that AA did everything to deny and blame the victim, but now I have to endure Employee Services dragging their feet on the return of the retirement prefunding.
If an employee leaves American Airlines prior to retirement age, they are entitled to a refund. Employee Services has gone out of their way to make it a complicated procedure. The simple thing would be to have AA payroll in Tulsa after a reasonable waiting period cut a check and mail it out. For some reason AA transfers the money to JP Morgan for disbursement only on a monthly basis.
Having endured enough of the working conditions, I tendered my immediate resignation from the Southern Reservations office in Fort Worth. Enough was enough and it was time to shake hands and move on. I called Employee Services to find out what I needed to do to get my prefunding returned, which has an approximate value of $3000. I was assured I would see the money in 60 days. That was fine. Late May, no money. I called back employee services. I was shouted at and told "no way we would we say something like that" I was then told it would take 12 weeks after 1st of the month after I left the company. I told Employee Services I would follow up with them after July 7th if I had not seen the money.
I called Employee services was apologized to and the check was on its way. No money. I followed repeatedly with JP Morgan to see if they had received the money. Until the end of July, they did not have my SSN. I called back and spoke to an older woman who discovered my request had been "taken out of the system" by an employee. [They now call it an administrative error] The only way a check could be halted is if someone went into the system and deleted it. I was told they were sorry and that the person who sends the funds over will do it right away and I should see my money in a few days. I follow up with JP Morgan, there was a note in their account to call back Employee Services. I called, the agent read a note to say to Mark "Sorry for the delay it will go out August 25". I called Employee service last week and spoke with supervisor Sharon Preach Her response was, "Well we have been having problems transferring the money over, it should be over to JP Morgan next Tuesday. This morning I called JP Morgan, no record of account.
Spoke with Sharon Deitrich at Employees Services. I was “told everything would be done and that proper procedures were being followed. She told me that the checks would be cut by JP Morgan next Thursday September 7, 2006. I asked if I could get that information in writing and was told that could not be done. I told Ms Deitrich that the delay strikes a failure of a promise to pay. I asked because of the delay could the check be overnighted or Electronic Funds Transfer. I was told it was not an option. When I pressed Ms Dietrich I got everything is being done to resolve the situation. I advised Ms Dietrich that given the previous promises to pay that American Airlines could not be trusted. I left Ms Deitrich that if the check was received by seven days after September 7, that is September 14, that other remedies would have to be pursued.
POST A COMMENTfitchburg(09/03/2006)
Just an update. Apparently another former employee was told by Employee Services that she had to wait until she was 62. They would not budge.
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