The title explains much of what is going on in my department. A few years back my former supervisor started this trend for out department. She would have the techs that are working at one section (at the customer site and surrounding area) and rotate them with the techs downtown. The point was to get all the techs experienced with the one customer (which is huge!) so that when you were on call you would be able to serve them better. Also the point was that they can slip you in where needed (just another cogg).
Well my division had absorbed another computer department and long after my former supervisor got demoted, they continue this cross training. I was stationed at this other department for 5 years as a liason between the two tech departments.
The rummblings I hear from the newly obsorbed department customers is that the techs don't know what they are doing and there is always a new face! When I returned back to new customer (before I was injured on the job) I would get comments like "THANK God there is someone who knows what he is doing!" to "FINNALY a familure face!" and the comment "The other techs don't know what they are doing!"
My point is that this cross-education is deluting the knowledge-base. But management doesn't see it that way.
Also I was told be a co-worker that when he goes over to our department (downtown) that half the people are sitting at their desks playing games or watching movies while the other half - the REAL workers) are our doing what they are being paid to do - WORK!
I explained the reason is because our dispatcher (glorified secretary) who knows little about computers hires the contractors that he thinks would be his buddy. This dispatcher then gives the hard calls to those workers and the fluff to his buddies.
BTW - I am one of the hard workers (I was hired prior to this sleezeball was in this position) and was abused with him giving me physical labor work that my body gave out! So now that I am on light-duty they now have to distribute the stuff I did to others. And from what I am hearing back is that they are complaining that it is too hard and too much for one person to handle! But it was OK to have ME do all that by myself and not only once but all the time!
As a manager from a different department confided in me one day - "If they were an outside vendor coming in that all would have been fired!" This manager likes me and another tech (which my department fired - trumpted up some excuse) because we were the ONLY ones who would listen to him, treat him with respect and knew what we were doing!
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