Micromanager from HELL Written by CK on 11/30/2011Hello again peps! It's been a long time since I posted and I'm back!!!

Here is the short of things ... Since I've posted last I have a new supervisor and manager - both from hell! One drive the other to an extreme. It appears that the manager has noting better to do than to micromanage us and nit-pick EVERYTHING we do.

Just to give a small example, misspelled words - one of her pet peeves. Sure, we can use spell check but when you're under pressure to work and the program we use ... well the spell check works only half the time. I have even mentioned my supervisor - the programmers still haven't fixed it for 2 months. NOW we are told that we can be disciplined for misspelled words. Granted I am not the best speller but I do miss some of the words every once in a while.

The thing is that this over-rides any type of customer service that we provide - so screw the customer - they can just wait while I make sure I check my spelling ...

Then our manager tells us that we should be more like the call center in India! I ask when was she in India? And when is she moving there? F'K - I live in the USA - NOT India!
So now we are moving our desks (small cube) to a phone-bank with us lined up in a row!

We are becoming a sweat-shop! I don't know if our manager is setting herself for failure or what. At this point, everyone in our department is looking to leave - expect a 100% turnover! Boy! THAT would look good on her resume! But I guess you have to care in the first place and no one cares!Read 3 Replies   |   Add a Reply

     

Posted by bookwoman on 12/09/2011:
WELCOME BACK, CK!!! Hope you are doing well - I mean, other than work, obviously. Sorry to hear about the latest suckiness. This whole deal with spelling errors being cause for disciplinary action is crazy. I'd ask to see that in the HR manual...you know, to check the degree of discipline it corresponds to (i.e. verbal warning, written warning, etc). Anyway, glad to see you back!

Posted by CK on 12/15/2011:
Thanks! Well, now I was told that my manager was upset because I sent a work ticket to the wrong place ... my gawd! what does she want? robots! I know of one person in our group that has been talking to Professional Standards regarding our manager - I may be the second it she keeps this up (and there are only three employees! - contractors can't make official complaints and ther are three of them!) EVERYONE is looking to leave - we are all updating our resumes. I was helping one person with hers just two days ago! And I was applying for a position on-line yesterday. Our manager wants quality over quantity (and our service numbers are becoming proof of that (gone from 98% response to 65%) ... now the boss want perfection?!?

Posted by labtech on 12/15/2011:
Hey CK, We had a lower-level micromanager making the workday horrible for us. When one person complains, that person was just a lazy slacker. When two people complained, HR actually took notice. When three people complained, HR took action, because that was the whole department saying exactly the same thing. Maybe mentioning that your manager's quest for personal spelling accuracy is diminishing your ability to quickly respond to customers. What's more important - a happy customer, or a perfectly spelled work order ? If you can make her look enough of a fool to someone with power, maybe, just maybe, there can be positive change. I prefer to be hopeful.

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