I used to work in an auto body repair shop. I was told, in no uncertain terms, that we were not to give rides to our customers no matter how big the sob story-we were too busy to pull anyone out of the shop.
Anyway, this lady came unglued on me one day because she needed a ride to work and I had told her that we couldn't provide her transportation. I called the manager to the reception area because, hey, HE'D stick up for me...
Ms Bonneville stood there, tapping her foot as I explained to my manager the situation.
Suddenly my manager says, "Well, of course we can give you a ride. I don't know why MY secretary would say we wouldn't!
As the lady smirked at me, my manager shrugged his shoulders and mouthed *SORRY!* from the back office, out of her eyesight. Made me look like a total knob.